This is the third in a series of articles detailing some of the management behaviors that took place while a certain department was working on a very labor-intensive project. This won’t be detailing the project specifically, but how management handled the stresses on the department resulting from the project.
It was in one of the team’s staff meetings that Sarah announced that Ilene, for all her hard work on the project, was to receive a bonus. With great fanfare, she presented Ilene with the bonus, thanking her for all her hard work.
The staff clapped for Ilene, for not to do so would have attracted Sarah’s attention, and nobody wanted that. It wasn’t that Ilene didn’t deserve the bonus. She did. She had worked many hours as the primary person on the project. Always known for her good cheer, she was popular with her peers, and was always ready to pitch in to help one of her fellow co-workers. No, it wasn’t that Ilene was either disliked or didn’t deserve the award that caused the undercurrent of tension in the conference room applause.
Then what was it? It was the face that Ilene alone was being singled out for a bonus for her work. Many of the staff felt that the only way Ilene was able to head this project was that many of her duties had been temporarily shuttled to other people in the department. Thus, while Ilene had her hands full with the project, the other staff members, already burdened with the work in their job, now were faced with additional responsibilities that they were accountable for. This led to extra hours, staying late, working night and weekends, and some very stressed and tired people.
Even this would have been overlooked by the staff if they had also received some recognition for their efforts. They hadn’t, and that bothered them. If you just walked in and heard Sarah, everything was done by Ilene and she managed to do everything related with the project without any assistance whatsoever.
The staff didn’t even look to monetary rewards, though that would have been nice. They were reasonable people, and being such, recognized that the department didn’t have the financial resources to hand out checks to everyone from the department who helped out in some way. The management and leadership, though, didn’t even offer a hearty handshake to them to thank them for their efforts. Instead, they were just given more work to do and the expectation was set that it had to get done.
What could have management and leadership done? How about each area head take their group out to lunch on the company to thank the staff? How about giving one half day off to each member who took on some of Ilene’s work during the project? How about an ice cream social for the teams as a thank you, and then announcing they had the rest of the day off, and management would cover the office for the rest of the day?
No, none of that was done. Management had made one person, Ilene, very happy, and made the rest of the staff feel as if they didn’t matter whatsoever. Morale would sink ever lower, people would get frustrated and leave, and management would shake their head and wonder why. After all, didn’t they just give Ilene a bonus to show their gratitude? They would continue with their blinders, confident that they were managing things well.
As for the staff? Well, they probably would be told that they didn’t appreciate anything management did for them, even when management didn’t do squat.